If you have purchased anything on CleanPod, but didn’t :
- Receive the right products or sizing, or
- Receive your products within the guaranteed delivery time (45 days), you get a full refund from us.
- Paid with Paypal? Check our “Returns” page.
However, we can’t give you a full refund under the following circumstances:
- Your CleanPod order didn’t arrive due to factors within your control (for example you provide us with the wrong shipping address.)
- Your CleanPod order didn’t arrive due to one or other circumstances outside the control of CleanPod (for example: not cleared by customs, a tornado or other natural disasters).
- Your order has been placed at a discount or within a sale. In this case, you can still swap your order amount for other products.
Want to Refund your order?
Returns/Refunds or exchange items are accepted up to 14 calendar days after receiving your order. Just sent the product back in its original condition.
Please send us an e-mail (click here), and we will send you all the information you need to proceed with the return of the goods.
Submit your refund request within 14 days after you received your order. Just contact us at firstname.lastname@example.org